Official help or support
Open company pageCompany sourceReviewed Sep 10, 2026
Customer Service Contacts
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Visit company contact pageCompany sourceReviewed Sep 10, 2026
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Official website
Open company pageCompany sourceReviewed Sep 10, 2026
A useful first step
Before you contact
Optus
For a conversation with Optus, a little preparation can save a second explanation. Record when the connection problem began and which services it affects. The links keep the enquiry with the business that owns the service.
- 01
Read the new plan terms before accepting a retention or upgrade offer.
- 02
Check local service notices before reporting an isolated connection problem.
- 03
Ask whether an appointment or replacement will have a separate charge.
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